Grievance Redressal
Last updated: May 2026
Our Commitment
Care on Careers is committed to addressing grievances from job seekers, employers and other platform users in a fair, timely and transparent manner. We take all complaints seriously and aim to resolve them within the timelines set out below.
What Counts as a Grievance?
- Inaccurate or misleading job listings
- Discrimination or harassment experienced on the platform
- Misuse of personal data or privacy violations
- Account suspension or access issues
- Fraudulent employer or candidate activity
- Unresolved disputes between employers and applicants
How to Raise a Grievance
Submit your grievance through any of the following channels:
- Online: Use our Contact form and select "Grievance" as the subject.
- Email: grievances@careoncareers.com
- Post: Grievance Officer, Care on Careers, [Registered Address]
Resolution Timeline
- Acknowledgement: Within 48 hours of receiving the grievance.
- Investigation: Completed within 7 working days.
- Resolution: Communicated within 15 working days.
Grievance Officer
Our designated Grievance Officer oversees all complaints and ensures fair resolution. Name and contact details of the Grievance Officer are available upon request at grievances@careoncareers.com.
Escalation
If you are not satisfied with the resolution provided, you may escalate your grievance to the appropriate consumer forum or regulatory authority as applicable in your jurisdiction.